The 60-Day Guarantee
Sixty days. Keep the books either way.
Take two months with the library. Read every protocol. Run the blackout drill. Build a project. Plug in the archive drive.
If you don't feel measurably more capable than the day it arrived, email us within sixty days and we'll refund every dollar — and you keep the books. We won't ask you to ship anything back.
Why we do it this way
Return shipping on a book costs more than the book is worth to us, and a manual that stays on your shelf is worth more than one that comes back to our warehouse. If it helps one family in an outage, that's the point.
How to claim
- Email us from the address you ordered with, any time inside sixty days.
- Tell us your order number. You don't have to give a reason, though we read every one we get.
- The refund goes back to your original payment method, usually within three business days.
Your Day Zero Club membership stays active either way.