Refund policy

Our 90-Day Promise

Read it, drill it, live with it for three months. If you don't feel more capable than the day it arrived, we refund you in full.

You keep the books

We don't ask you to ship anything back. Return postage on a box of books costs more than it's worth to us, and asking for it would make the guarantee meaningless. Keep the library, keep the digital field kits, and keep anything that shipped with your order.

How to request a refund

Email dayzerosupply@gmail.com from the address you ordered with, any time within 90 days of delivery. Include your order number. You don't need to give a reason, and you won't be argued with.

Refunds are issued to the original payment method. Once we process it, expect 5–10 business days for your bank to post it — that part is out of our hands.

Damaged or wrong items

If your order arrives damaged, or you received the wrong thing, email us with a photo and we'll ship a replacement. No return required, and the 90-day window doesn't apply — tell us whenever you notice.

Cancelling before dispatch

Email us and we'll cancel and refund in full, provided the order hasn't already shipped. Once it's with the carrier, use the 90-day promise above instead.

The Day Zero Club

Club access is included free with every order and has no card on file. There is nothing to cancel and nothing to refund. If you'd like to stop receiving briefings, unsubscribe from any email or tell us.

Questions

Email dayzerosupply@gmail.com. We answer every message.