Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States only. We do not ship internationally, and we can't deliver to freight forwarders. If you're outside the US and want to be told when that changes, email dayzerosupply@gmail.com.
Rates
- Free Standard shipping on orders of $45.00 or more
- Standard — $8.00
- Express — $15.00
Your exact options and cost are shown at checkout before you pay.
Processing time
Orders are picked and packed within 1–2 business days. Orders placed on a weekend or a US public holiday begin processing the next business day.
Delivery estimates
After dispatch, Standard typically arrives in 3–7 business days and Express in 1–3 business days. These are carrier estimates, not guarantees. Weather, holidays and carrier backlogs happen, and we can't control them.
Tracking
You'll get a tracking number by email as soon as your order leaves us. If tracking hasn't updated in more than 5 business days, email us and we'll chase the carrier for you.
Digital items
The digital field kits included with your order are delivered by email and are not affected by shipping times. If they haven't arrived within a few minutes of your order confirmation, check your spam folder, then email us.
Wrong address
Email dayzerosupply@gmail.com as soon as you notice and we'll correct it if the order hasn't shipped. Once it's with the carrier we can't reroute it, but if it comes back to us we'll resend at no cost.
Lost or damaged in transit
If your order is lost or arrives damaged, we replace it. Email us with your order number and, for damage, a photo. You don't need to return anything.
Questions
Email dayzerosupply@gmail.com.